jany9 Privacy Policy

Introduction

Welcome to jany9. This Privacy Policy describes how jany9 (referred to as "jany9", "we", "us", or "our") collects, uses, stores, and protects personal information relating to players and visitors who access the jany9 platform at jany9.io (the "Platform").

We are committed to handling your personal data with the highest standards of transparency, security, and respect. This policy is written in plain English to ensure that every player — whether in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh — can clearly understand how their information is managed.

By using the jany9 Platform, you confirm that you have read and understood this Privacy Policy in full. If you disagree with any part of this policy, you should discontinue your use of the Platform and contact our support team to arrange closure of your account.

Data Controller

For the purposes of this Privacy Policy, jany9 acts as the data controller in respect of personal data collected through the Platform. As data controller, jany9 determines the purposes and means by which your personal data is processed.

All data protection enquiries, access requests, rectification requests, and complaints should be directed to our dedicated support team:

• Email: [email protected]
• Response Time: We acknowledge all data protection requests within 48 hours and aim to resolve them within 30 calendar days.
• Languages: Our data protection team responds in English.

Data We Collect

jany9 collects the following categories of personal data from players and visitors to the Platform. We collect only what is necessary and proportionate for the purposes described in this policy.

jany9 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data for identification purposes, beyond what is strictly required for identity verification under applicable anti-money laundering (AML) obligations.

How We Collect Data

jany9 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or using responsible gaming tools.
• Automated technologies: When you browse or use the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. See Section 8 for full details on our cookie practices.
• Third-party payment providers: When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, those providers may share transaction reference data with jany9 to confirm the transaction. jany9 does not receive your full mobile banking credentials.
• Identity verification providers: During the KYC (Know Your Customer) verification process, jany9 may use third-party identity verification services to validate your government-issued identification documents. These providers process your data under strict contractual data protection obligations.
• Fraud prevention services: jany9 may receive data from fraud detection and anti-money laundering screening services to protect the integrity of the Platform.

Legal Basis for Processing

jany9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player — including account management, processing bets, handling deposits and withdrawals, and providing customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, identity verification obligations, and fraud prevention duties.
• Legitimate interests: Processing carried out to pursue jany9's legitimate business interests, including platform security, fraud prevention, improving our services, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights.
• Consent: Where we send you direct marketing communications or use non-essential cookies, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time.

Purposes of Processing

jany9 uses your personal data for the following clearly defined purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the Platform.
• Service delivery: To process your bets, manage your casino game sessions, handle deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and provide the full range of jany9 services.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 English-language support channels.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other illegal or prohibited conduct on the Platform.
• Responsible gaming: To monitor your gaming behaviour, facilitate responsible gaming tools such as deposit limits and self-exclusion, and fulfil our duty of care to players who may be at risk of problem gambling.
• Legal and regulatory compliance: To meet our obligations under applicable AML, counter-terrorism financing, and data protection laws.
• Platform improvement: To analyse usage patterns, conduct A/B testing, and improve the overall user experience of the jany9 Platform based on aggregated and anonymised data where possible.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about jany9 services, where you have consented to receive such communications. You may opt out at any time.

Sharing Your Data

jany9 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data with the following categories of carefully selected third parties, strictly on a need-to-know basis and under binding contractual data protection obligations:

• Payment processors: bKash, Nagad, Rocket, and Upay receive transaction reference data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• Identity verification providers: Third-party KYC service providers who verify your government-issued identification documents as part of our AML compliance programme.
• Game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other certified game providers receive your Player ID and relevant session data to deliver their games through the jany9 platform. These providers do not receive your full identity or financial data.
• IT and hosting providers: Secure cloud hosting and infrastructure providers who store and process Platform data on jany9's behalf under strict data processing agreements.
• Fraud and AML screening services: Specialist services that screen player data against sanctions lists and fraud databases to protect the Platform's integrity.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory request, jany9 may disclose personal data to law enforcement, government bodies, or other competent authorities.

Cookies & Tracking Technologies

jany9 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and gather usage analytics. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in during a browsing session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming configurations. These cookies improve your experience but are not essential.
• Analytics cookies: Used to collect aggregated, anonymised information about how visitors use the Platform, which pages are visited most frequently, and where errors occur. This helps us improve the Platform over time. Analytics data is not linked to individual player identities.
• Marketing cookies: Used to deliver relevant promotional content based on your interests and browsing behaviour on the Platform. These are only set with your explicit consent.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core Platform features, including logging in and placing bets. For further information on managing cookies, consult your browser's help documentation.

Data Retention

jany9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data and transaction records: Retained for a minimum of 5 years from the date of account closure, in compliance with applicable AML and financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of 5 years from account closure or the conclusion of any related investigation or legal proceedings.
• Responsible gaming records: Retained for the duration of any self-exclusion period plus a minimum of 5 years thereafter to prevent circumvention of self-exclusion by re-registration.
• Support communications: Retained for 3 years from the date of the interaction, unless related to an ongoing dispute or legal matter.
• Analytics and usage data: Aggregated and anonymised after 24 months. Raw analytics data is not retained beyond this period.
• Marketing consent records: Retained for as long as the consent is active plus 3 years after withdrawal of consent, as evidence of the consent history.

When personal data reaches the end of its applicable retention period, jany9 will securely delete it or render it irreversibly anonymised so that it can no longer be linked to any individual.

Security Measures

jany9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the jany9 Platform.
• Encrypted storage of sensitive personal data, including identity documents and financial records, at rest using industry-standard encryption algorithms.
• Access controls: Personal data is accessible only to authorised jany9 personnel and third-party processors who have a documented operational need. Access is governed by the principle of least privilege.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities.
• Incident response procedures: jany9 maintains documented procedures for detecting, responding to, and notifying affected individuals of personal data breaches within the timeframes required by applicable law.
• Staff training: All jany9 personnel with access to personal data receive regular data protection and security awareness training.

Minors & Age Restriction

jany9 is strictly an adult platform and is intended exclusively for players aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If jany9 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed without delay.

jany9 employs age verification measures at the point of registration and during the KYC process to enforce this restriction. Parents and guardians who believe their child may have accessed the jany9 Platform should contact us immediately at [email protected] so that we can take prompt action.

Your Rights

As a jany9 player whose personal data we process, you hold the following rights. To exercise any of these rights, please submit your request to [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

• Right of Access: Request a copy of all personal data jany9 holds about you, along with information about how it is processed.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where we no longer have a lawful basis to retain it. Note that certain data must be retained to comply with our AML and legal obligations, and cannot be deleted on request alone.
• Right to Restriction of Processing: Request that we temporarily restrict processing of your personal data — for example, while you contest the accuracy of the data or the lawfulness of our processing.
• Right to Data Portability: Receive a copy of personal data you have provided to jany9 in a structured, commonly used, and machine-readable format, and transfer it to another service provider where technically feasible.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based solely on your consent, withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Lodge a Complaint: File a complaint with jany9 directly via [email protected] if you believe we have mishandled your personal data. We take all data protection complaints seriously and will investigate and respond promptly.

jany9 will not charge a fee for handling data rights requests in standard circumstances. If a request is manifestly unfounded or excessive, jany9 reserves the right to charge a reasonable administrative fee or decline to respond, in which case we will provide written reasons.

International Transfers

jany9 is operated for players in Bangladesh. Some of our service providers — including cloud hosting providers, analytics services, and game providers — may process your personal data in countries outside Bangladesh. Where personal data is transferred internationally, jany9 ensures that appropriate safeguards are in place to protect your data, including:

• Entering into data processing agreements with all third-party processors that include binding data protection obligations and security requirements consistent with this Privacy Policy.
• Transferring data only to providers operating in jurisdictions that offer an adequate level of data protection, or where such providers have implemented equivalent protections contractually.

For further information about the safeguards applied to international transfers of your personal data, please contact [email protected].

Changes to This Policy

jany9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this policy, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Display a prominent notice on the Platform informing players of the change for a minimum of 14 days following publication.
• Where required by applicable law or where changes materially affect your rights, seek your renewed consent before the updated policy takes effect for your account.

We encourage you to review this Privacy Policy periodically to stay informed about how jany9 is protecting your personal data. Your continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms, subject to any applicable consent requirements.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jany9 processes your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week, and respond in English.

• Email: [email protected]
• Response time: Acknowledgement within 48 hours; full resolution within 30 calendar days for data rights requests.
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Subject line for data rights requests: "Data Rights Request — [Your Username]"

jany9 is committed to resolving all privacy concerns fairly and transparently. We treat every data protection enquiry with the seriousness it deserves and will always provide a substantive written response.